Cedar ridge hospitality

Last update on 29 Jan

Guest complaint follow-up structure

Apologize, confirm facts, offer a remedy, and document the outcome.

Housekeeping checklist for turnover rooms

Room-by-room checklist with photo verification points and priority items.

Overbooking policy for peak weekends

Set decision rules, partner hotel list, and compensation guidelines.

Staff meal program schedule

Create a rotating weekly menu and set pickup windows by department.

Incident log format for nightly shifts

Define severity levels and what must be escalated immediately.

Weekly manager recap outline

Structure a recap: occupancy, guest issues, staffing gaps, and next-week risks.